Return Policies and Buyer Protection

Return by Mail

  1. Complete the Return Section of your packing slip.
  2. Circle the item number of the item/items you are returning.
  3. SetTotal will refund your credit card for the purchase amount less shipping and handling within 5 to 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
  4. You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

  1. All items must be returned within 30 days of purchase.
  2. Please bring your original receipt or shipping confirmation email.
  3. Merchandise must be in new condition, unused and unwashed and in its original packaging.
  4. Refunds will be issued in the original form of payment.
  5. Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID or passport) and returns after 60 days will receive a gift card for the lowest selling price.


Online Policy

  1. Shipping charges are non-refundable.
  2. Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
  3. There is no re-stocking fee for any merchandise. We advice sellers to not charge the re-stocking fees for any product sold on
  4. Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
  5. Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
  6. We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at
  7. All returns are subject to system verification and/or approval.

Please note: you will be charged for shipping and handling on your new order.

Return Credits

    1. Refunds will be issued in the original form of payment.
    2. If your item was a gift: the original purchaser will receive a credit for the return on their credit card after the item is returned to our fulfillment center. OR you may return the gift item to one of our local stores to receive a store credit or exchange the item.
    3. If you placed an order with a gift card and a credit card, you will receive an eGift card for the portion of your order paid with the gift card and a credit to your credit.

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